Returns
Returns & warranty
Statutory EU rights in full, plus a longer return window and a manufacturer warranty of up to three years.
Right of withdrawal
Under EU consumer law you may withdraw from your order within 14 days of delivery without giving a reason. We extend this to 30 days for devices that are unused and returned in their original packaging.
How to return
- Email us with your order number and the device you want to return.
- We reply with return instructions and, where applicable, a label.
- Refunds are issued to the original payment method within 14 days of receipt.
Return shipping for a change of mind is paid by the customer. Return shipping for a faulty or incorrectly supplied device is paid by us.
Warranty
- Panels and desk devices: 3-year manufacturer warranty
- Portable devices: 2-year warranty, in line with EU statutory rights
The warranty covers manufacturing defects, LED failure beyond normal degradation, and driver or control faults. It does not cover physical damage, water ingress outside a device's rating, or use with an incorrect power supply.
Claims
Contact us with your order number, a description of the fault and, where possible, a short video. Most claims are resolved without returning the device.