Question 1

What is red light therapy?

Accepted Answer

Red light therapy, also called photobiomodulation, is the use of specific wavelengths of visible red and near-infrared light on the body. It is a wellness practice used at home and in studios; our devices are wellness products and are not medical devices.

Question 2

What is the difference between red and near-infrared light?

Accepted Answer

Visible red light (around 660nm) is absorbed close to the surface, which is why it is commonly used for skin. Near-infrared light (around 850nm) is invisible and penetrates further, which is why it is typically chosen for muscles and joints.

Question 3

How long is a session?

Accepted Answer

Most people use sessions of roughly 5 to 15 minutes per area. Every Lumora device has a built-in timer, and the manual gives the measured irradiance at each distance so you can keep sessions consistent.

Question 4

How often should I use it?

Accepted Answer

Consistency matters more than intensity. Three to five sessions a week is a common routine. Start conservatively and adjust to how you feel.

Question 5

How far should I stand from the panel?

Accepted Answer

Irradiance drops with distance, so distance is part of the dose. Typical use is 15–30 cm for panels; each product page lists measured irradiance at those distances.

Question 6

Do I need eye protection?

Accepted Answer

The panels are bright. Protective eyewear is included with every device and we recommend using it, especially with full-body panels.

Question 7

Where do you ship and how long does it take?

Accepted Answer

We ship across the European Union. Orders are dispatched within 1–3 business days and typically arrive in 5–15 business days.

Question 8

What is your return policy?

Accepted Answer

You have 14 days from delivery to withdraw from your order under EU consumer law, and we extend this to 30 days for unused devices in their original packaging.

Question 9

What warranty do the devices carry?

Accepted Answer

Panels and desk devices carry a 3-year manufacturer warranty. Portable devices carry a 2-year warranty in line with EU statutory rights.